Shipping policy
Delivery within the United Kingdom
All UK orders are sent by a tracked service (Royal Mail Tracked or DHL Parcel, depending on the size of the order). The delivery charge depends on the value of your order:
|
Order value |
Delivery charge |
|---|---|
|
£0.00 – £20.00 |
£4.50 |
|
£20.01 – £50.00 |
£5.00 |
|
£50.01 – £100.00 |
£5.50 |
|
£100.01 – £300.00 |
£6.50 |
|
£300.01 – £400.00 |
£7.50 |
|
£400.01 – £500.00 |
£8.50 |
|
£500.01 – £600.00 |
£9.50 |
|
£600.01 – £800.00 |
£10.00 |
|
£800.01 – £1,200.00 |
£12.50 |
|
£1,200.01 – £1,500.00 |
£14.00 |
|
£1,500.01 – £2,000.00 |
£15.00 |
|
£2,000.01 – £2,500.00 |
£20.00 |
|
£2,500.01 and over |
£25.00 |
For retail customers, prices and delivery charges include VAT. For trade customers, prices and delivery charges are shown excluding VAT, and VAT is added at checkout.
Dispatch times
- Frames only: in-stock frames are normally dispatched within 1–2 working days.
- Frames with single vision lenses: dispatched within 2 working days.
- Frames with bifocal or varifocal lenses: dispatched within 7–10 working days.
Working days are Monday to Friday, excluding UK bank holidays. Delivery after dispatch usually takes 1–2 working days within the UK.
International delivery
- European Union: £14.99
- Rest of the world (including the USA, Canada, Australia, Switzerland, Norway and the UAE): £23.99
Orders sent outside the UK may be subject to import duties, taxes and customs charges in the destination country. These are the responsibility of the customer. Trade customers outside the UK should contact us for a delivery quotation before ordering.
Damaged, missing or late deliveries
Please check your parcel on arrival. If anything is damaged or missing, tell us within 5 days of delivery by emailing websales@hilton-eyewear.com with your order number. If your order has not arrived within 7 days of dispatch, please contact us and we will investigate with the carrier.